We expect quality from more than our products. Our customer service is the start of your personal relationship with Purdey.
Every garment and accessory we produce has the Purdey seal of approval, tailoring allows you to add your own. We offer an alteration service that transforms a garment into something uniquely yours. Expect your altered items to take 2-3 days to complete.
Our leather products carry the Purdey pride. take the chance to immortalise a leather piece as your own with our leather embossing service. Own a designer belt or monogrammed leather bag that is always recognisable — for your name and ours. The process takes 20 minutes to complete in-store and is product dependent.
Every Purdey piece is crafted with skill and expertise, but there is one way to better it — by adding the special touch of engraving. For personalised gifts, engraving is the final touch. This service is available on our website or in-store. For online orders, the process will add an extra 5 days to your delivery estimate while in-store takes 2-3 days to complete.
Even the most proficient in dressing could use a fresh perspective. Personal styling is having a tailored eye and trained curator open your wardrobe to the possibilities it might be lacking. We offer an in-store personal styling service that ensures your style is the best reflection of you.
Made to order service
Take home a one of a kind item, it’s your own personal collaboration between your style and the Purdey craftsmanship. Our made to order items are handmade from start to finish, done the Purdey way.
This service is by appointment only and the timeframe to produce the item is product dependent. The process takes between 4 to 26 weeks to ensure you’re always receiving the Purdey standard. Make an appointment by visiting the store, calling us or sending an email to firstname.lastname@example.org.
Click and collect
We’ve made shopping with us an effortless experience. You can purchase all your favourite Purdey items online with our click and collect service. Place your order on the Purdey website and we will package it for you, ready to be collected when you arrive.
If you have any questions or matters generally, please contact us at the address provided below.
James Purdey & Sons Limited, Audley House, 57-58 South Audley Street, London W1K 2ED
Tel: +44 (0)20 7499 1801