How To End The Contract With Us (Including If You Have Changed Your Mind)
Phone or email. Call customer services on +44 (0) 20 7408 7201 (Monday to Friday from 09.30 to 17.30 UK time) or email us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
You can leave a message out of office hours, and we will contact you the next working day.
By post. Print off the [form INSERT LINK TO PRINTABLE FORM] and post it to us at James Purdey & Sons Ltd, Digital Retail Department, Audley House, 57-58 South Audley Street, London W1K 2ED. Or simply write to us at that address, including the information required in the form, for example, the order reference number (which is found on your packing note or order confirmation email).
Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at James Purdey & Sons Ltd, Digital Retail Department, Audley House, 57-58 South Audley Street, London W1K 2ED or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on +44 (0) 20 7499 1801 or email us at email@example.com for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
We accept goods to be returned in person to our Audley House store for refund or exchange. Proof of purchase in the form of the original dispatch note will be required as well as photographic identification. Instore refunds can only be processed on the original payment card.
We will pay the costs of return:
If the products are faulty or mis-described; or
If you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery, see clause 8 Deliveries and Insurance.
We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
If you are exercising your right to change your mind:
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.