Do I need an account to place an order?
You don’t need an account to complete a purchase, you can check out as a guest. However, if you register an account with Purdey you will be able to enjoy the following benefits through your Purdey account:
– View your order status
– Gain access to your Wish List
– Save your address details for faster shopping
– Manage your account details, order history and email preferences
What payment methods does Purdey accept?
You can pay with Visa, MasterCard, American Express and JCB cards or with a PayPal account. Payment is debited at the time of order confirmation.
At Purdey, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by Sagepay. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
How do I make a purchase?
Purchasing from the Purdey Webshop is easy:
– Product categories and departments will appear when your mouse is positioned over the word SHOP. Click on any category or department to view products.
– Once you have found an item, select your colour/size/quantity then use the ‘ADD TO BAG’ button underneath.
– Review the items in your shopping bag by selecting the ‘SHOPPING BAG’ link at the top of the page. You can adjust the quantity, use the EDIT or REMOVE button or VIEW AND EDIT CART link to make any required changes.
– Click on ‘GO TO CHECKOUT’ to complete your order.
Post office boxes & freight forwarding?
Please note that we are unable to deliver to Post Office boxes. We do not deliver to forwarding addresses, which includes Aramex addresses.
How much will I have to pay in tax and duties?
By default, product prices are UK VAT inclusive until you proceed to purchase your order. UK VAT is removed from orders dispatched outside of the UK. Some countries may charge import duty on shipments and these charges are out of the control of Purdey. The payment of duty is often collected by the delivery company on behalf of Revenue & Customs. It is not a delivery charge and cannot be refunded by Purdey.
Where is my order?
Due to high demand and safeguarding measures in place to protect our teams, our deliveries are taking longer than normal. Please allow 7-14 working days for an order to reach you.
Please note that choosing a personalisation option, such as embossing or engraving, will delay the order dispatch by up to 5 working days.
Once your order has been shipped, you will receive an email confirming the dispatch. If you have registered an account you can sign in and view the status of your order. Purdey is not responsible for any delays caused by destination customs clearance processes.
How do I return or exchange?
You have 28 days from the point of delivery to decide whether to keep your items. If you would like to return any items please fill out the returns information via the delivery & returns page, or you can fill in the returns information via the link in your dispatch email. We will send you an email with a returns shipping label and details on how to return the shipment to Purdey.
Will I receive a full refund?
Your refund will be issued to the original payment method used to place the order. Shipping costs are not refunded unless you send back your entire order, or if your items are faulty or the wrong item was delivered. All sales taxes are included in your refund if your order has been sent within the UK. Outside of the UK, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
Please note that it can take up to 10 business days for the refund to appear in your account.
How do I reset my password?
If you have forgotten your password, follow the ‘Forgotten Password’ instructions on the ‘Sign in‘ page. For security reasons, we are unable to view or reset your password for you. We will never ask you for your password.