If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at +44 (0) 20 7499 1801 or write to us by email at firstname.lastname@example.org or by post to James Purdey & Sons Ltd, Digital Retail Department, Audley House, 57-58 South Audley Street, London W1K 2ED. Alternatively, please speak to one of our staff in-store at Audley House, 57-58 South Audley Street, London W1K 2ED.
We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product applicable to customers pursuant to English law. Nothing in these Conditions will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is goods, for example guns, clothing, gifts or accessories, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:
-up to 30 days: if your item is faulty, then you can get a refund.
-up to six months: if your faulty item can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
-up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn’t work, some of your money back.
If your product is digital content, for example a mobile phone app or a subscription to a service, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
-if your digital content is faulty, you’re entitled to a repair or a replacement.
-if the fault can’t be fixed within a reasonable time, or without causing you significant inconvenience, you can get some or all of your money back.
-if you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.
If your product is services, for example to service a gun, the Consumer Rights Act 2015 says:
-you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on +44 (0) 20 7499 1801 (Monday to Friday from 09.30 to 17.30 UK time) or email us at email@example.com for a return label or to arrange collection.