Deliveries And Insurance

Orders will be dispatched and delivered using the CSM Logistics delivery service.
Orders from Online Boutique will be dispatched and delivered to the delivery address as shown in your Order Confirmation.
Orders for UK and Europe will usually be delivered within 2-5 working days. Remote areas such as Islands and Highlands may take longer. Orders for destinations outside Europe will usually be delivered within 3-7 working days. Deliveries to remote destinations may take longer.
The delivery times shown above are based on our courier partner’s expected transit times from the date of dispatch but cannot be guaranteed. We are not responsible for any delays caused by destination customs clearance processes.
You will need to ensure that someone is present at the given delivery address to sign for the order when it is delivered. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us, at which point, responsibility for your purchased goods passes to you.
If our supply of the products is delayed by an event outside of our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay in delivery. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
We insure each purchase during the time it is in transit until it is delivered to you at your specified delivery address. You will be asked to sign for the order delivered. The product will be your responsibility from the time we deliver the product to the address you gave us.
Once we have received payment in full for the product, you become the legal owner of the product.
We will store a record of your transactions for at least one year. Please note that for your security, we only retain records of your transactions on our website; your payment card details are neither held on our website nor on our Online Boutique.